The EA gives disabled people important rights of access to everyday services. Service providers have an obligation to make reasonable adjustments to premises or to the way they provide a service. Sometimes it just takes minor changes to make a service accessible.

Disabled people have important rights of access to Everyday Services, including Doctors’ Surgeries, Shops, Hotels, Banks, Pubs, Post Offices, Theatres, Hairdressers, Places of worship and Voluntary groups such as play groups to name a few.

Service providers have to make reasonable adjustments for disabled people in the way they deliver their services. This is so that a disabled person is not put at a substantial disadvantage compared to non-disabled people in accessing the services.

Examples of reasonable adjustments could include:

• installing an induction loop for people who are hearing impaired
• providing disability awareness training for staff who have contact with the public
• providing larger, well-defined signage for people with impaired vision
• putting in a ramp at the entrance to a building which has step
• installing a disabled toilet and shower facilities

Are you or your competitors on the Direct Inquiries – National Access Register Database? www.directenquiries.com

If not, contact Independent 4 Life to find out how we can help your business become more accessible to all.